Customer’s Bill of Rights

Prime Procure Customer’s Bill of Rights

Prime Procure is proud to abide by the Prime Customer’s Bill of Rights for the Supplying Industry which protects our customers from any negative experience they might otherwise have from other supplier companies:

 

  1. We will treat our customers the way we would like ourselves to be treated, with respect and care!
  2. We guarantee our customers will receive honest and ethical advice, service, and pricing.
  3. The customer’s best interest will always be our priority in every transaction, and we will strive to meet their needs.
  4. We will clearly explain the pros and cons of all options presented so the customer can make a wise, informed decision.
  5. We will deliver on 100% of our promises. If, for any reason, we are unable to fulfill a commitment, we will not make promises we cannot keep.
  6. The customer will always receive prompt communication from their representative.
  7. Clear expectations will always be set and agreed upon by the customer and representative, to avoid misunderstanding and unnecessary problems.
  8. All quotes will clearly itemize prices and fees upfront, including shipping, installation, duties, brokerage fees, and any potential price changes, protecting customers from unexpected costs.
  9. We will protect our customers with the best warranties in our industry.
  10. We will invest in the most advanced equipment in our industry to ensure our customers get the best and fastest service possible.
  11. We will always provide comprehensive quotes, covering all necessary items and services, to ensure the customer’s purchase meets their expectations.